How You Can Manage Your Subscription


by Ashley Rodriguez September 30, 2018

 

“So I have a subscription...but how can I manage it?”


This may be a question you may be asking yourself right about now. Well, managing your subscription is easier than you think!


The first thing you’ll need to do is visit our website (you can click here). There, you’ll want to click on the Sign In option and that will take you to a Customer Login page.



 

“I have an active subscription, but I’m having problems logging in to my account!” You might be running into this issue when trying to log in to manage your subscription.



 

This is because although you might have an active subscription, there may not be an active account set up associated to that subscription. In this case, you’ll have to register for an account before being able to sign in to manage your subscription.



 

You can register for an account here or by clicking on Sign Up in the Customer Login page.

 


Sidenote: When registering for your account, make sure to use the email associated to your subscription!

 

 

Once you’re registered for an account, we’ll send you an activation link via email and voila! The activation link will take you back to our Customer Login page, and you’ll be able to log in to your account.


So now you’ve signed in, you should be on an Account Details page like this one.



 

On this page you’ll be able to see your purchase history, and the details associated to your subscription.


If you’d like to make any changes to your current address, you can click on the View Addresses option. That will take you to a page where you can either edit your current address, delete that same address, or add a new address.




If you’d like to set a new address as your default address, you can do so by clicking on the “Set as default address” box when adding that address.




Let’s get to the good stuff! If you’d like to manage your subscription, you can click on the Manage Subscription option on the column on your Account Details page.



 

It’ll take you to a new page that will look a little something like this…


 

 

On this page you’ll be able to see all the information associated to your subscription. This includes the date it was created, your frequency, and whether or not your last order was successful or not.


On this manage subscriptions menu, unfortunately, the frequency of your shipments can’t be changed manually. I know, bummer. You can message us at hello@treetotub.com and we can change your frequency for you though. Every cloud has a silver lining.


If you’d like to view your upcoming shipments, you can click on the order.



 

The page will now look like this…


 

 

On this new menu you can pick which items you’d like with each shipment by clicking on the “Pick your selections” option. That will take you to a menu with all of our products, and you can choose which products you’d like to receive on your next shipment.



 

Once you choose, you can click on the Save Changes option and your products will be saved.

 

 

Pro Tip: You can customize each shipment according to your needs. Let’s say you’d like to be sent shampoo and conditioner for one order, and then switch it up and order body wash and body lotion for your next order while you finish up using the items from your last shipment.

 

 

Back in the Manage Subscriptions page, if you’d like to skip any shipments, you can do so by clicking on the Skip Shipments option.


 

A pop up will appear asking you to confirm that you’d like to skip your shipment, and done! If you’d like to resume an order that you’ve skipped, you can click on Resume Shipment and, again, a pop up will appear asking you to confirm and all is good in the world again.



If you’d like to take it to the next level and further manage your subscription, you can click on the Manage option.



A menu like this one will appear…


 

 

Here you can:

View or change your credit card information

You can do so by clicking on View/Update Card option.


Update your address

You can do this by clicking on the Update Address option

Change your upcoming order date

We all need a little break sometimes... we understand! You can take a break and come back whenever you’d like with this option. You can click on the Change Upcoming Order Date option to do so.


Simply select the date you’d like to resume your shipment. You can also change your shipment to a sooner date if you’re running out!



View your previous transactions

To view your previous transactions, you can click on the Transactions option on the pop up menu.


View the type of subscription you have set up

Click on the Product (Qty) option to view the type of subscription you have.


Add any discount codes we’ve sent you that can be applied to your subscription

You can do this by clicking on the Manage Discounts option on the pop up menu.



Delete your subscription

You can cancel your subscription by clicking on the Delete Order option on the pop up menu. This will deactivate your subscription and will no longer receive any shipments.

This means you’ll be losing your special discount though! Once you cancel your subscription, it’ll look a little something like this…


 

 

If you miss us as much as we’ll miss you, you can reactivate your subscription by messaging us at hello@treetotub.com.


Congrats, now you’re an expert at managing your subscription. Give yourself a well deserved pat on the back!


If our blog post was a bit too long for your liking, we also have a neat tutorial you can take a look at!


Did we miss anything? Let us know in the comments below!
















Ashley Rodriguez
Ashley Rodriguez

Author



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