Our Policies

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Returns and exchanges will not be permitted without an order number. No exceptions. We reserve the right to refuse return of any merchandise at our sole discretion.

 

Refunds (if applicable)

Please send an email to hello@treetotub.com with "[REFUND REQUESTED]" in the subject line or message, notifying of your returned item(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds may only be issued in the same form as was utilized for payment. Please note that the original shipping charges incurred at the time of purchase are non-refundable.

Once we verify and approve of the items in your return we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days. The refund will be issued as soon as possible after the return has been accepted, directly to the Credit/Debit Card or PayPal account used for the original purchase and in the same currency. We estimate you will see the credit in your account approximately one week from when we request the refund, this will depend however on the time required for banking procedures. You will receive an email confirming the credit has been successfully issued and the total refunded sum, which will correspond to the full price of the items returned. Should you have any questions or require assistance with your refund, please do not hesitate to contact Customer Support at hello@treetotub.com.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@treetotub.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. Please return the original item you wish to exchange using the applicable conditions or guidelines above for the exchange item. Please note that exchange orders are subject to product availability. We will inform you if we are unable to fulfill your order.

If you need to exchange it for the same item, send us an email at hello@treetotub.com and send your item to: Tree To Tub, 170 W Hill Place Brisbane, CA, 94005, United States.

 

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to hello@treetotub.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee that the purchase can be cancelled or modified. If you would like to purchase a different product, please visit our website at treetotub.com

 

Shipping

To return your product, you should mail your product to: Tree To Tub, 170 W Hill Place Brisbane, CA, 94005, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Tree To Tub cannot be held responsible for unanticipated delivery delays beyond our control.

We recommend shipping returned merchandise via UPS or USPS for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

 

TERMS & CONDITIONS

The information on this website is offered to you based on the following conditions and your acceptance of them.

You may not copy, modify, distribute, transmit, publish, perform, reproduce, display, license, create derivative works from, transfer, or sell any information from this web site. This web site is for your personal and noncommercial use only.

You are permitted to display, electronically copy, download and print hard copy portions of the material from different areas of the Site only for your own noncommercial use, or to place an order with Natural Lather LLC (“Tree To Tub”) or to purchase Tree To Tub products. Any other use of written text which is trademark protected and use of photos on this web site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of content of this Site, without prior written permission from Tree To Tub is strictly prohibited.

Written Agreement Terms and Pricing

There may be a difference between the pricing information and prices provided on the web site and the pricing information and prices contained in written agreements. All parties to written agreements are responsible to comply to all the terms, and prices with all such agreements.

Order Processing

Normal business hours are 9AM to 5PM Pacific Standard Time, on business days (excluding US national holidays). Every attempt will be made to ship orders within 48 hours following order placement notification to Tree To Tub. Orders placed after 5PM and before 9AM, or on weekends will be processed the next business day. Tree To Tub depends on other suppliers to furnish certain/specific component ingredients used in the making of products. Tree To Tub will not be held responsible for shipping orders to customers within 24 hours if Tree To Tub is awaiting for component ingredients being transported to Tree To Tub to be used to manufacture the products included in customer(s) orders. In such case(s) delivery will be made to customer(s) as quickly as possible after the delivery of the required component ingredients to Tree To Tub and the making of the products the customer(s) ordered is accomplished.

Down Time Statement

The availability of the web site may be subject to unpredictable downtime caused by system maintenance and processing. Tree To Tub cannot be held liable or responsible for orders placed during system downtime, or delayed in delivery during system downtime. System downtime includes downtime of systems in Tree To Tub control, as well as downtime of systems in the control of others.

Copyrights and Trademarks

All content (text, interfaces, code and selection of arrangements, photos, graphics, design) is copyrighted as a collective work under the United States and other copyright laws, and is the property of Tree To Tub. The Site includes Copyright, Patent Pending and Trademark works that are filed, licensed and registered in the years 2015 through 2020. Tree To Tub is filed for trademark protection.

Notices and Procedures for Filing Claims of Copyright Infringement

In accordance with Title 17 of United States Code, Section 512(c) (2), notifications of claimed copyright infringement should be sent to Tree To Tub at hello@treetotub.com. ALL INQUIRIES WHICH ARE NOT RELEVANT TO OR NOT IN COMPLIANCE WITH THE FOLLOWING PROCEDURE WILL NOT RECEIVE A RESPONSE.

Tree To Tub respects the intellectual property rights of others, and we ask the visitors and users of the Tree To Tub web site to do the same. Notices and discoveries of alleged infringement will be investigated by Tree To Tub or other(s) acting on our behalf. Following receipt of notices which are in compliance with the Digital Millennium Copyright Act (DMCA), and other intellectual property laws which are applicable. With a receipt of notices complying with DMCA, Tree To Tub will act to remove or disable access to any material found to be infringing, or found to be the subject of infringing activity and Tree To Tub will act to remove or disable access to any reference or link to the material or activity that is found to be infringing.

Work which you believe to have been copied in a way that constitutes copyright infringement we ask you to provide to us the following information. The notification to be effective MUST INCLUDE ALL of the following:

An electronic or a physical signature of the individual authorized to act on behalf of the owner of an exclusive copyright that’s allegedly infringed;

A thorough description of the copyrighted work that you claim has been infringed;

A description of where the claimed alleged, and infringing material is located on the Site;

Your telephone number, address, e-mail address and all other necessary information reasonably sufficient to permit Tree To Tub to contact you;

A written statement by you, that you have a good faith belief that the disputed use was not authorized by the copyright owner, its agent, or the law.

A written statement by you, made under penalty of perjury, that the above information in your NOTICE is accurate and that you are the copyright owner or that you are authorized to act on the behalf of the copyright owner of an exclusive right that is allegedly infringed.

Claimed copyright infringement Notices should be directed to hello@treetotub.com

Natural Lather LLC

Attn: Tree To Tub              

170 W Hill Place

Brisbane, CA 94005

Tel: 408-461-8065

TOP URGENT NOTE – For notifying Tree To Tub that your copyrighted material, may have been infringed we provide the preceding information. All other inquiries, such as product or service related questions, requests, or questions concerning privacy will not be responded to through this process.

Typographical Mistakes/Errors

In case a Tree To Tub product/material or service is incorrectly priced due to a typographical error, or an error in pricing information received from our suppliers, Tree To Tub has the right to refuse or cancel any orders placed for a product or service listed at the incorrect price. Tree To Tub will not be held liable for typographical errors. Whether or not an order has been confirmed and charged to your credit card will not change Tree To Tub’s authority to refuse or cancel any order. In the rare case of a credit card having already been charged for the purchase and your order is canceled, Tree To Tub shall issue a credit to your credit card or reimburse you by Tree To Tub’s check in the amount of the incorrect price.

Termination

Users/visitors/customers accessing the web site and/or completing the web site registration and purchase/or shopping process result in these terms and conditions being applicable to you, and that you accept these Terms and Conditions upon doing so. Anything(s) on this web site can be modified/changed or terminated by Tree To Tub without notice at any time and for any reason. The provisions relating to copyrights and Trademarks, Disclaimer, Claims, Limitation of Liability, Indemnification, Applicable laws, Arbitration and General shall survive any termination.

Invalid Transactions

It is illegal to conduct transactions with invalid credit cards and/or purchase orders which are invalid.

User Participation

Tree To Tub is not in ANY MANNER responsible for all the content of communications and materials posted or created by users to the web site. Tree To Tub does have the right to block and remove communications or materials that it determines to be: 1). abusive, defamatory, or obscene; 2). misleading, fraudulent, deceptive; 3). in violation of a trademark, copyright; or other intellectual property right of another or; 4). in violation of any law or regulation; 5). offensive or otherwise unacceptable to Tree To Tub in accordance with Tree To Tub’s Privacy Statement.

User Submissions

The information we may collect from you is listed under the guidelines established under our Privacy Policy, any material, information, or other communication you transmit, upload or post to the website (“Communications”) will be considered, not be confidential and non-proprietary. Tree To Tub will have no obligations with respect to the Communications. Tree To Tub and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial and noncommercial purposes.

Third-Party Links

Tree To Tub’s web site may contain links to other sites on the internet that are owned and operated by others. Tree To Tub has no control over these internet linked sites, ALL of which have their own separate privacy and data collection practices, independent of Tree To Tub. Tree To Tub has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. Tree To Tub in seeking to protect the integrity of the web site and any/all links placed upon it and therefore requests any feedback on not only our own web site, but for sites it links to as well (including if a specific link is no longer working).

Claims

Claim or claims or statement about the effectiveness of Tree To Tub products, including each claim or statement comparing the effectiveness of Tree To Tub products/or materials to the effectiveness of other products/or materials is expressly limited to the United States, unless otherwise disclosed on the Site.

Full Disclaimer

Statements on the website have not been evaluated by the FDA, nor are they required to be. Tree To Tub and the ingredients in its products, are not intended to diagnose, treat, care, or prevent any disease. Tree To Tub makes no warranties or representations about the accuracy of this Site’s content or the content of any site or other internet linked sites this website may contain link(s) to.

ALL CONTENT IN/ON THIS SITE, IS PROVIDED “AS IS” without warranties of any kind, whether express or implied. To the fullest extent permissible Tree To Tub disclaims all warranties of merchantability and fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or course of performance. Tree To Tub does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that defects will be corrected, or that this site of the server that makes the site available are free of viruses or other harmful components. Tree To Tub does not make any warranties or representations regarding the use of the materials in this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you.

LIMITATION OF LIABILITY

In no event shall Tree To Tub be liable for any direct, indirect, special, incidental, exemplary or consequential, damages, or any damages whatsoever, even if Tree To Tub has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Tree To Tub, its officers, directors, employees, agents, licensors and suppliers (collectively the “Provider”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your internet account (including negligent or wrongful conduct), by you or any other person accessing the Site using your Internet account.

Applicable Laws and Arbitration

This site and your use of this Site, shall be governed in all respects by the laws of the Commonwealth of Puerto Rico, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. It is agreed that the jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site (including but not limited to the purchase of Tree To Tub products and/or materials) shall be in the state or federal courts located in San Juan, Puerto Rico. Any cause of action or claim with respect to the Site (including but not limited to the purchase of Tree To Tub products and materials) must begin within one (1) year after the claim or cause of action arises. The failure of Tree To Tub to insist upon or the strict performance of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Tree To Tub may assign its rights and duties under this agreement to any party, at any time without notice to you. Those who access the Site from locations outside of Texas do so on their own and are responsible for complying with applicable local and State laws. The use or export of materials not in compliance with U.S. export laws and regulations is forbidden. Any claims relating to the materials shall be governed by the internal substantive laws of the State of Texas.

Arbitration

By using this Site you agree that Tree To Tub at its sole discretion may require you to submit any disputes arising from the use of this Site, or these Terms and Conditions concerning or, including disputes arising from or concerning their interpretation, violation, nullity, invalidity, non-performance or termination, as well as disputes about filing gaps in this contract or its adaption to newly arisen circumstances, to final and binding arbitration under the American Arbitration Association and their rules under the International Rules of Arbitration, by one or more arbitrators appointed in accordance with the said Rules. Notwithstanding these rules, however, such proceeding shall be governed by the laws of the Commonwealth of Puerto Rico as set in the section above “Applicable Laws and Arbitration”.

Under this clause any award in an arbitration shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall not no authority to award punitive, consequential or other damages not measured by the prevailing party’s actual damages in any arbitration initiated under this section, except as may be required by statute.

Our Address

Natural Lather LLC

170 W Hill Place

Brisbane, CA 94005

Web Site Content Revision

Tree To Tub and website developers working on its behalf have the right to change the content of/on the web site, including these terms and conditions. Tree To Tub has the responsibility to review the Terms and Conditions frequently and before concluding any transaction as these Terms and Conditions may change without notice.

For further inquiries, contact us at: hello@treetotub.com

 

PRIVACY POLICY

This Website collects some Personal Data from its Users.

Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.

 

Owner and Data Controller

Natural Lather LLC 170 W Hill Place, Brisbane, CA 94005 USA

Owner contact email: hello@treetotub.com 

 

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, email address, phone number and geographic position.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

 

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

 

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

 

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

 

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

 

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

 

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

 

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

The purposes of processing

 

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Contacting the User, Displaying content from external platforms, Managing contacts and sending messages, Location-based interactions and Remarketing and behavioral targeting.

 

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

 

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

 

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy – Opt Out.

 

Contacting the User

Mailing List or Newsletter (This Website)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.

Personal Data collected: email address.

 

Phone contact (This Website)

Users that provided their phone number might be contacted for commercial or promotional purposes related to this Website, as well as for fulfilling support requests.

Personal Data collected: phone number.

 

Displaying content from external platform

This type of services allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.

This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

 

Google Fonts (Google Inc.)

Google Fonts is a typeface visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: US – Privacy Policy.

 

Google Maps widget (Google Inc.)

Google Maps is a maps visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy.

 

YouTube video widget without cookies (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.
This widget is set up in a way that ensures that YouTube won't store information and cookies about Users on this Website unless they play the video.

Personal Data collected: Usage Data.

Place of processing: US – Privacy Policy.

 

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy.

Managing contacts and sending messages

This type of services makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

 

MailChimp (Campaign Monitor)

Campaign Monitor is an email address management and message sending service provided by Rocket Science Group.

Personal Data collected: email address.

Place of processing: US – Privacy Policy.

 

Remarketing and behavioral targeting

This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.

This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.

 

AdRoll (Semantic Sugar, Inc.)

AdRoll is an advertising service provided by Semantic Sugar, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy – Opt Out.

 

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy – Opt Out.

 

Further information about Personal Data

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

 

The Service is not directed to children under the age of 13

Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.

 

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases,

Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time.Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data.Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data.Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification.Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data.Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed.Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint.Users have the right to bring a claim before their competent data protection authority.

 

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

 

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

 

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

 

Such broader protection standards apply when the processing:

  • is performed by an Owner based within the EU;
  • concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;
  • concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.

 

Cookie Policy

This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

 

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

 

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

 

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

 

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

 

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

 

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

 

 

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small piece of data stored in the User's device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.